Unit 10 & 11 Fairfield Industrial Estate, Gwaelod Y Garth, Cardiff, CF15 8LA
info@mscnutrition.co.uk
FAQs
Below are answers to commonly asked questions. If you have a general query that is not answered in the FAQs, please complete the enquiry form above and one of our team will get back to you ASAP.
What delivery service do you use?
DPD services provide a next day delivery for most parts of the UK. These services are available for orders placed before 2pm Monday to Thursday and before 11am on Friday. Delivery is Monday-Friday, excludes Bank Holidays
Is a signature needed for delivery?
Yes, a signature may be required for delivery, so please ensure someone is available to sign for your parcel between 8.00am and 6.00pm.
Can I change the shipping address?
We may be able to change the address within the first 30 minutes of placing your order, however this is not guaranteed due to DPD collection times. You can however change the shipping address once you have received a notification from DPD.
Can I choose a delivery day?
Unfortunately we can’t provide a nominated day delivery service at present. In most cases, UK mainland orders sent via Express Delivery should arrive the following working day if the order is placed before the order cut-off time countdown.
What days do you deliver?
Our courier services provide next day delivery for most parts of the UK.
These services are available for orders placed before 2.00pm Monday – Thursday. Friday before 12 noon will be delivered on the Monday and cost £3.98.
Delivery is Monday-Friday, but excludes Bank Holidays and Weekends.
Please note, we pride ourselves on our delivery customer service, however we cannot guarantee next day delivery, due factors outside our control with our Couriers.
My delivery hasn't arrived within the given time slot?
Please track your order with the courier using the link on the email we sent you to confirm despatch or via the My Account section of the website.
If you have any further queries, please contact us and we will be happy to help.
My order has arrived but an item is missing?
Please check your order in the My Account section of the website to confirm that you purchased the item and check your email (and spam folder) to see if we sent you an email advising you that an item was out of stock. If not, please contact us and we will be happy to help.
What should I do if my parcel arrives damaged?
We take every effort to ensure parcels are packed carefully to minimise damage. However, sometimes damage can occur in transit. If this happens, you are able to refuse delivery of your parcel when the courier delivers it to your door, and we will pay for its collection from them. If you’ve already received a parcel and found that it’s damaged, please contact us immediately at teammsc@mscnutrition.co.uk and we will be happy to help.
